Whatever is in the case - an aircraft part, a line-down component, a clinical sample or a signed original - the job looks the same: read the request, plan the route, price it, put a courier on it and prove delivery.
The challenge each sector brings to an OBC desk, and the parts of AIRDASH that take it on.
Aircraft on ground
The challenge
A grounded aircraft is waiting on one part. The request lands in a shared inbox, someone has to read it, find flights, price it, find a courier and keep the airline updated - while the aircraft stays parked.
How AIRDASH handles it
AI email intake
The AOG email becomes a draft request with part, pickup and delivery station extracted for review.
Flight + ground planning
Compare direct and connecting options with the ground legs on both ends in one route.
Courier dispatch
Offer the job to couriers in your network over Telegram and see who accepts.
SLA tracker
Every live job shows how much time is left against the promised delivery.
Six industries, one workflow
Aircraft on ground
A grounded aircraft is waiting on one part. The request lands in a shared inbox, someone has to read it, find flights, price it, find a courier and keep the airline updated - while the aircraft stays parked.
Production line stopped
A missing component stops the line. Requests arrive at any hour, often handed between shifts, and the plant wants a price and a plan before anyone can approve the spend.
Samples, devices, temperature-sensitive
Samples and devices travel with strict handling instructions and paperwork. The courier needs the full brief, the packing has to fit airline allowances, and every change needs a record.
High value, tool down
A tool is down and the part is high value. Only the right people should see consignee and value details, and the customer wants to follow the shipment without phoning in.
Critical spares to remote sites
The spare is heavy, the site is remote and the last leg is a long drive. Excess baggage, connections and ground transport all have to line up.
Originals that must travel by hand
Signed originals, passports or tender documents that cannot be scanned and must arrive before a deadline - with proof they did.
AIRDASH is multi-tenant and white-label, so it works whether hand-carry is your whole business or one service among many.
For companies whose core business is hand-carry. Intake, planning, quoting, dispatch and tracking stop living in separate inboxes, spreadsheets and chat groups.
Role-based access means each person sees the tools and data their job needs.
Requests arrive pre-filled, routes and packing are planned in the same screen, and the SLA tracker shows what needs attention next.
Most OBC desks run on an inbox, a spreadsheet and a group chat. Here is what changes.
| Area | Spreadsheets & chat groups | AIRDASH |
|---|---|---|
| Request intake | Someone reads every email and retypes details into a sheet. | AI drafts the request from the email; ops reviews and confirms. |
| Flight & ground planning | Airline sites, maps and notes in separate tabs. | Flight and ground legs planned together as one route. |
| Packing & baggage | Mental maths on case sizes and allowances. | Packing optimizer plans cases against airline allowances. |
| Quoting | Copied from the last similar job, sent from a personal inbox. | Quotes built from the plan, approved per your rules, sent branded. |
| Courier dispatch | Broadcast in a chat group and wait for replies. | Targeted job offers over Telegram, acceptance tracked on the job. |
| Tracking & client updates | Client calls to ask; someone calls the courier. | Live milestones, client portal and branded status emails. |
| Shift changes | Context lives in one person's head or chat history. | Structured shift handovers with open jobs and notes. |
| Accountability | Edits overwrite each other; no history. | Role-based access and a full audit log. |
See how AIRDASH takes an urgent request from inbox to wheels-up - with your own data, in a 30-minute walkthrough.